FREQUENTLY ASKED QUESTIONS
Don't see your question? Send an email to firstname.lastname@example.org
CAN I PLACE A CUSTOMIZED ORDER?
No. I am focusing on creating work from my own inspirations. If customized orders become available in the future I will add an item listing for such.
WHAT IS YOUR RETURN POLICY?
At this time I do not allow returns, refunds or exchanges. Pieces are one-of-a-kind and can not be modified or duplicated.
Damage from use may occur, as with any glass or ceramic ware - please follow care suggestions.
MY ORDER WAS LOST DURING SHIPPING, NOW WHAT?
If an item is lost in the mail due to the postal service, you will be able to make an insurance claim as all packages are insured with USPS.
MY ORDER WAS DAMAGED DURING SHIPPING, NOW WHAT?
Pieces are one-of-a-kind and can not be replaced with an exact copy.
If an item is damaged during shipping, please provide photos of the item and packaging within 5 days of delivery as indicated by tracking. You will be able to file a claim with the delivery carrier and email me for next steps: email@example.com.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
This company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your order, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email and postal mail.
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org.